Refund Policy

Legal notice

Last updated: October 2026

At C'emadier we are committed to offering high-quality garments and an excellent shopping experience. Before placing your order, please read this Refund Policy carefully.

Made-to-order products

Most of our garments are made to order, so production starts once payment has been confirmed. Because of the nature of this process, we do not offer refunds for a change of mind, for choosing the wrong size, color or style, or for any other decision made by the customer at the time of purchase.

Exchanges

We do not offer exchanges if the wrong size was chosen. If the mistake is ours (the garment does not match our size guide, has a manufacturing defect or is not the item you ordered), please contact us within five (5) business days of delivery and we will replace it at no cost to you.

For a replacement to be approved, the garment must meet the following conditions:

It has not been worn.
It is in perfect condition.
It still has all its original tags.
It has no stains, dirt, makeup, deodorant, residue, alterations, damage or signs of washing.
It does not smell of perfume, lotion, smoke, fabric softener or any other fragrance that shows it has been used.
It is sent in its original packaging or in packaging that protects it properly during transport.

C'emadier reserves the right to reject any exchange, return or refund request when the garment shows any sign of use. In these cases, the request will be declined and the garment will be sent back to the customer.

When the mistake is ours or there is a verified manufacturing defect, C'emadier covers the shipping costs of the replacement.

Warranty

All our products carry a warranty of up to one (1) year against manufacturing defects.

The warranty does not cover damage caused by:

Improper use of the garment.
Washing or drying other than as recommended.
Alterations or modifications made by third parties.
Normal wear and tear.
Accidents, tears, snags or improper handling.

Once we receive the garment, C'emadier will assess it. If a manufacturing defect is confirmed, we will repair, replace or refund it, as appropriate.

Cancellations

Because production starts as soon as payment is confirmed, orders cannot be cancelled once production has begun, except where required by law.

Any garment returned to us must be in perfect condition, unworn, with its original tags and free of stains, odors, perfume, makeup, deodorant, smoke, washing or any other sign of use.

Shipping costs, import duties and taxes originally paid by the customer are non-refundable.

Refunds

When a refund applies, it will be issued to the original payment method or through another method agreed between both parties.

Refunds cover only the value of the product purchased and do not include shipping costs, import duties or taxes paid by the customer.

Processing time depends on the financial institution and may take up to 30 calendar days from approval.

Sale items

Garments purchased during promotions, discounts, sales or special campaigns may be subject to specific exchange or return conditions, which will be stated at the time of purchase.

Contact

For any request related to replacements, warranties or refunds, contact our team on WhatsApp at +57 315 584 5714 or through the official channels published on www.cemadier.com.

Acceptance

By making a purchase on www.cemadier.com, the customer confirms having read, understood and accepted this Refund Policy and C'emadier’s made-to-order conditions. The customer also accepts that garments showing any sign of use, including the smell of perfume, lotion or smoke, makeup, deodorant, stains or alterations, will not be accepted for exchange, return or refund, and that shipping costs, duties and taxes are non-refundable.